Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange or a store credit or Exchange Please see below for more information on our return policy.

RETURNS

All returns must be notified within 7  days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item please email customer service at shop@wiseblueowl.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number we will advise you what to do next.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least  14 days to process returns. We will notify you by email when your return has been processed. Your refund will be returned of the same payment method/card that you paid from.

EXCEPTIONS

The following items cannot be returned.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customer service phone +44 01784 392449 or By Email @shop@wiseblueowl.co.uk

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